PAYMENTS & CANCELLATIONS

Refund and Cancellation Policy

Effective: 1 September 2026 · Last updated: 2 September 2026

This Policy is issued by Vyasa Vittam Private Limited and applies to payments collected through its authorised channels. It should be read with the offer shown at checkout and our Terms of Use. Nothing here limits a remedy that is mandatory under applicable law.

1. Free demo registration

The Class 12 CBSE Accountancy demo is currently offered without a registration charge. Because no payment is collected for this demo, no refund applies. Vyasa Vittam Private Limited may reasonably combine, reschedule or cancel a demo session and will communicate the confirmed session through a channel selected by the registrant.

2. Courses and digital educational services

Before course access is activated or classes begin, a written cancellation request may be reviewed under the offer-specific terms, after deducting any non-recoverable payment-gateway or administrative charge where legally permissible. Once portal access, recordings, notes, tests or other digital materials have been provided, or a live class has begun, the service is treated as commenced and fees are generally non-refundable.

3. Non-refundable situations

• Change of mind after digital access or service commencement.
• Missed demo/class due to the learner’s schedule, connectivity or device problem where the session was delivered as announced.
• Failure to attend, practise or use available materials.
• Suspension caused by credential sharing, piracy, harassment or another material breach.
• Dissatisfaction based solely on an expected score, rank, admission or outcome that was never guaranteed.

4. Duplicate, failed or pending payments

A failed or pending transaction is not treated as confirmed until verified. Amounts debited but not received may be automatically reversed by the bank/payment provider. For a duplicate or technically incorrect payment, send the registered details, amount, date and transaction reference—never send a PIN, OTP, CVV or complete card information.

5. Request and review process

Unless a specific written offer provides a different legally valid period, submit an eligible cancellation request within 7 calendar days of the transaction and before digital access or service delivery begins, whichever occurs first. For Classes, email vyasavittamclasses@gmail.com, stating the registered name, contact details, service, reason and payment reference. We may request reasonable evidence. Eligibility is assessed against this Policy, the specific offer and applicable law.

6. Approved refund timeline

If approved, a refund is initiated to the original payment method. Processing may take approximately 5–10 business days after initiation, depending on the payment provider, bank and international settlement requirements. We cannot control additional bank processing time.

7. Partial refunds and force majeure

Where only part of a service remains undelivered and a refund is legally or contractually due, Vyasa Vittam Private Limited may issue an appropriate partial refund after accounting for services already provided and permitted non-recoverable costs. Events beyond reasonable control may require rescheduling or an equivalent delivery arrangement; refund eligibility will be assessed fairly under the specific offer and applicable law.

8. Professional services

Refunds for CA, tax, accounting, compliance, advisory or other professional services depend on the signed proposal or engagement terms, work already performed, third-party/government fees incurred and non-cancellable commitments. Government charges and completed professional work are generally not refundable.

9. Governing law

This Policy is governed by the laws of India, including applicable consumer protections under the Consumer Protection Act, 2019. Mandatory consumer rights are not excluded.